Terms & Conditions

All of SNACKTOC products are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our store.

We reserve the right to create a product we are proud of as it leaves our place. All of our products are handmade, meaning no two items will ever be exactly the same. We are not always able to reproduce the exact shape/color/shape from one batch to another or within the same batch. As all of our products are handmade, slight variations will always occur between one another.

 

Shipping Australia Wide

Please note due to the perishable nature of our products, we do not accept refunds/returns for change of mind.

In a case where you are not home and no one at your address to receive your order, courier will leave it in a safe place. We always sealed all packages before we dispatch it.

If you are concerned about the parcel being left in a safe place upon arrival, we encourage you to choose another shipping address that will be attended during business hours on weekdays, or consider sending your parcel to a parcel locker.

Please Video Unbox your order once you receive it. Should your order arrive incorrect, please contact us with a video and photos of your order and brief description and we will discuss a replacement or refund, depending on the circumstances. If the issue is a fault of ours, we will offer a replacement or refund on your order. If the issue is at the fault of our shipping courier (i.e. damaged in transit), please contact Australia Post and use your tracking number provided via email when your parcel was shipped.

Please note SNACKTOC will not be responsible for reimbursing shipping costs. 

 

Returns & Refunds

All of our goodies are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our store.

 

Order Cancellations & Modifications

We understand plans change and are willing to accommodate changes to your order. However please note as changes require administration, there is a $10 admin fee for changes and/or cancellations.

Within 3 days of collection, we are not able to accommodate changes to your order.

 

Bulk Orders

If you’re having a wedding, or require catering for events, we’d love to be involved. Please email to hi@snacktoc.com at least 14 days prior to your desired date. Include the date you’d like the order for, quantities required and your desired flavours.